Swiss Post Solutions

The Company Profile

SPSThe Swiss Post Solutions Group is the leading provider of outsourced physical and digital mailrooms to both the private and public sectors and supports its clients with professional services and the implementation of innovative technology. The group is wholly owned by Swiss Post and has been established since 2000. With headquarters in Switzerland, the group has operations spanning Europe and the US, employing over 2500 staff across 300 locations.

The Business Situation

SPS is a growing global business having acquired Pitney Bowes (mailroom services) in 2013. For SPS to continue to expand successfully it is key to have competent managers and team leaders on client sites who manage and build effective relationships with clients. SPS have identified the need to invest in both their existing managers and leaders as well as having a comprehensive succession plan in place for the next generation of leaders and managers. To meet the strategic growth plans, SPS provide training & development to Level 3 for all its Team Leaders and First Line Managers.

The Approach

To provide training programmes to Team Leaders and First Line Managers. The programme content was designed to meet the needs of the individuals and SPS. This programme is delivered in a way that gives candidates the option of completing the Units towards the ILM Level 2 in Team Leadership Skills or Level 3 Leadership & Management. The programme is delivered over a 2 year timescale.

The aims and objectives of this programme is to provide practising and potential team leaders with an in depth understanding of the skills, qualities and best practices required to become an effective leader.

This is an on-going programme.

The Results

  • Significant numbers of delegates promoted within the organisation.
  • Improved retention of individuals
  • All of the team know what is expected of them as managers. Information that is used in appraisals and target setting
  • Senior management team delegate to direct reports more effectively confident in the abilities of their staff
  • It has also encouraged some of the team onto further developments and perhaps the MDP.
  • Confidence in presenting to clients
  • Improvement in client feedback and retention of clients

Fiona supports our training policy with great dedication and pro-activeness. I have been impressed with the tailored service that Fiona provides and the feedback from our site managers has been excellent. It warms me to know that we have a training provider who understands our needs and has the flexibility and dedication to tailor a solution to meet these needs.

We look on Fiona as a key partner in assisting our ambitious growth plans and helping to maintain the concept that our people are central to the success of our business.

The training was always pitched at the right level and pace for the team. They built up a trust in the trainer and the content of the course. For the senior management team it has given us and insight into how each person approaches their work and what their current capabilities are.

Fiona, is an excellent trainer, I have attended several days of courses with her and each time, I take on board the information and come away feeling like I have learnt something new, I have attended other courses in the past and have felt both underwhelmed with the course content or overwhelmed where the trainer has crammed too much into one day. Fiona has an excellent balance, of interaction, learning, and role-play that truly inspires you to learn.

IF YOU’RE NOT LEADING EFFECTIVELY, THEN YOU’RE NOT LEADING

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