Session 1: Welcome and Overview of the Programme
Session 2: Introduction to Performance Management
- Trainer input and discussion on what is meant be managing individuals, looking at what is involved and what are the key elements. Also, to practise the skills required to conduct performance discussions which develop an individual’s behaviour and effectiveness in their role. This session will cover the following topics:
- Structure a regular performance discussion
- Set and agree performance and behavioural objectives – what needs to be done and how
- Apply appropriate methods to observe performance against objectives
- Collect evidence of behavioural performance
- Provide effective feedback
Session 3: Managing Poor Performance
- Practical exercises on dealing with performance management problems with individuals including:
- Understanding and identifying poor performance in others
- Constructive conversations, confrontation and praise
- Improvement planning
- Managing the performance gap
- Resolve conflict within the team, including discriminatory practices, harassment & bullying
- Statutory disciplinary and grievance procedures
An opportunity for delegates to put into practice the skills and knowledge that they have learnt throughout the session. They will discuss a series of case studies taken from the workplace and identify the course of action they would take.
Session 1: Managing Absences and Conducting Return to Work Interviews
This session will provide an overview of what is meant by absence and the impact that absence has on both the organisation and staff. Through exercises and trainer input the following areas will be covered:
- Definition of absence, what is it? Distinction between planned/authorised absence and unplanned/unauthorised absence
- The impact that absence has on the business, including the cost of absence, possible reasons for absence and the characteristics and patterns of absence within the organisation
- What the ‘trigger points’ are in recognising that absence is a problem and how absence can be measured.
- Return to work interviews: including the skills in conducting interviews and action planning
- Line management involvement and responsibility in dealing with both short term and long term absence including unauthorised absence
- Use of discipline procedures
- Legal issues in managing absence, such as the Data Protection Act 1998, Equality Act 2010
An opportunity for delegates to apply their knowledge by studying a series of scenarios relating to absence management and discuss the action they would take in each case.
Session 2: Managing Difficult People/Situations
Trainer input and discussion on managing difficult people and situations, including:
- Definitions of difficult people/situations in the context of the organisation
- The ‘Dos and Don’ts’ of managing difficult people/situations effectively and legally
- Building own resilience and self-control mechanisms
- Communication skills
- Questioning and listening
An opportunity for delegates to discuss examples of people/situations that they have experienced and actions taken.
Session 3: Review and Action Planning
This session allows delegates to action plan activities to be undertaken in the workplace using knowledge and skills gained from the session.
Session 4: Key Learning Points Review & Programme Evaluation
An opportunity for delegates to feed back to course trainer the key learning points from the programme and provide written feedback about their experience of the programme.