Stepping Into Leadership

Overview

Often individuals are promoted as they are good workers and find themselves suddenly in charge of those who previously worked alongside them.

Designed to provide the techniques and tactics to establish authority within the supervisory role whilst maintaining good relationships with those you manage, making it easier to clarify expectations and manage performance.

Who is it for?

The course is for anyone who is required to step into a supervisory role on occasion as well as those aspiring Team Leaders who are considering stepping up into a leadership role.

• Greater understanding of the role of the team leader/supervisor
• Increase in confidence and skills going into the role
• Appreciation as to what their role and responsibilities will be as a Team
• Leader/Supervisor
• Greater knowledge and skills in how to manage others, often their peers.
• Increased awareness of their own development needs

• Can be used as part of the organisation’s succession plans to identify potential Team Leaders and Supervisors
• Communication as to the role and responsibilities of the Team Leader/Supervisor
• Identify key individuals who are ready to step up
• Identify further training and development needs of individuals

Programme Content

• Identify what the company/team/customer expects of the supervisor, and recognise the suitability of their current relationship with their staff members
• Recognise the different knowledge, skills and behaviours required to supervise staff rather than work alongside them
• Understand the scope of the team leader role including duty of care and the need to lead by example including fairness and integrity
• Deal with authority, responsibility, & being accountable
• Identify appropriate circumstances to assert authority in the right way
• Know how to avoid claims of favouritism and being drawn into conflicts and inappropriate situations
• Understand the importance of clear goals for teams and individuals and how to set and communicate these
• Know how to approach ‘difficult’ conversations with staff in the right way to get results.
• Recognise the different knowledge, skills and behaviours required to supervise staff rather than work alongside them
• Know when and how to provide recognition for good work, and be more confident to tackle issues in the right way to create improved performance and to clarify expectations
• Manage own time in order to achieve objectives of the team
• Have learned techniques to communicate more effectively to teams and individuals including the importance of giving and receiving feedback, and handling conflict.
• Gather feedback from others and develop a Personal Development Plan to be implemented back in the workplace.